World Quality Week Awareness 07 to 11 November 2022
Our objective is to improve our services to our customers by taking appropriate and timeous corrective action on customer feedback the first time. This is done to ensure customer loyalty.
User Feedback tools employed by Lancet Clinical Laboratories Zimbabwe.
Electronic surveys: customer suggestions/complaints/ survey forms placed in suggestion boxes; and regular interaction with clients personally, on social media, phone calls, E-mail communication, meetings, and congresses.