Client Service Consultant

Location

Harare

Applications Time

2025-01-09 - 2025-01-13

About the position

Key Responsibilities:

• Comply with the Cerba Lancet Africa company policies and procedures.
• Follow the Health, Safety and Environmental regulations.
• Drive the Cerba Lancet Africa values.
• Attend to queries obtained from clients
• Attend to doctors’ requests and make follow up on all information required
• Send emails to doctors on test results that need to be communicated to patients
• Attend to telephone queries/ customer complaints regarding results and conduct investigation on the complaints.
• Compile client services reports when required and submit to the supervisor for review and approval
• Print out reports from the information system for patient’s results/ tests and email them to the relevant doctors
• Submit reports to the couriers for delivery to depots
• Contact medical aid to verify patient benefit cover to ensure validity of member and availability of funds
• Record in courier message book to check for any collections and state whether the collections are urgent or routine
• Attends to walk in patients/ visitors to ensure their needs are attended to and refers to relevant departments
• Handles telephone calls assisting clients with information and transferring calls to relevant department
• Update list of telephone numbers for all departments
• Handles hand deliveries for all departments and arranges for collection from the front desk
• Filling out claim forms and proforma invoices for clients. Following up with Lancet Laboratories SA on delayed results.

Competencies Required to do the job

Technical Competencies

• Good Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)
• HR system management end user/employee self service
• Knowledge of the business, processes, and services.

Behavioral Competencies

• The ability to work under pressure and with minimum supervision.
• Consistency in achieving stringent turnaround and performance targets in an environment characterised by high volumes.
• High level of numerical and analytical skills.
• Conflict management and resolution
• Ability to manage diversity
• Maintain high a level of honesty and integrity.
• Client liaison (both internal and external) and maintaining positive image of the company.

Qualifications

• Degree in English and Communication or any other relevant qualification
• At least two (2) years’ work experience in a similar position
• Ability to handle work- related pressure
• Pay attention to detail
• Computer Literacy
  

  The company offers attractive remuneration packages to be disclosed to the successful candidates. Interested applicants are advised to send their applications together with CVs and proof of qualifications to recruitment_jobs@aol.com with Client Services Consultant as subject not later than 13 January 2025.

  Shortlisted candidates will undergo an Assessment test. Should you not receive a response within 2 weeks of the closing date, kindly consider your application unsuccessful. Please note that should you receive no response then consider your application unsuccessful. We process your personal data in order to manage your application. You have rights on your personal data. To learn more, please consult our Privacy Policy.